Privacy Policy
Dough & Daisy ("our site", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose information when you visit our website, place an order, or interact with our services.
Information We Collect
We collect various types of information in connection with the services we provide, which may include:
- Personal Information You Provide: This includes information you provide when you make a purchase (e.g., for freshly baked bread, custom celebration cakes, artisan pastries), book an afternoon tea service, arrange catering for events, enrol in a baking class, or contact us. This may include your name, billing and shipping address, email address, phone number, and payment information.
- Transaction Data: Details about the products and services you have purchased from us.
- Communication Data: Records of your communications with us, such as email correspondence or phone calls.
- Usage Data: Information about how you access and use our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information helps us understand user behaviour and improve our online platform.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
How We Use Your Information
We use the information we collect for various purposes, including:
- To process and fulfil your orders for our bakery products and services (e.g., custom cakes, catering, baking classes).
- To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
- To improve and personalise your experience on our website, ensuring content is presented most effectively for you.
- To send you marketing and promotional communications about our products, special offers, and events that we believe may be of interest to you, in accordance with your preferences.
- To respond to your inquiries and offer customer support.
- To detect, prevent, and address technical issues and ensure the security of our services.
- To comply with legal obligations and resolve disputes.
Disclosure of Your Information
We may share your personal information with third parties in the following situations:
- Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, shipping, and marketing assistance. These service providers are obligated to protect your information and may only use it for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
Data Security
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Data Protection Rights
Under data protection laws, you have certain rights regarding your personal information:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete personal information.
- The right to request erasure of your personal information in certain circumstances.
- The right to object to the processing of your personal information where we are relying on a legitimate interest.
- The right to request restriction of processing of your personal information.
- The right to data portability, allowing you to obtain and reuse your personal information for your own purposes across different services.
- The right to withdraw consent at any time where we are relying on consent to process your personal information.
To exercise any of these rights, please contact us using the contact details provided below.
Third-Party Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Dough & Daisy
315 Piccadilly Circus
Marylebone
London, Greater London
W1J 7ND, UK